Refunds.
Trial is free. After that, the calls are the product.
BILLING
No refunds for the calls themselves. Once you have seen today's Lock, Multi or Longshot, that is the product. Asking for a refund because a pick lost, because you already used the trial, or because you want to cancel after seeing the card is not a refund. It is trying to take the work and skip the bill.
Cancel during the 3-day trial and you pay nothing. After the first paid invoice, you can cancel anytime and you keep access until that period ends. We do not prorate leftover days.
The only refunds we will look at are rare billing mistakes: a double charge, a charge after a confirmed cancel, or a payment we can see we should not have taken. Email that through the account panel. Losses are not billing mistakes.
Chargebacks on a used membership are treated as abuse.